Last updated: [Insert Date]
3.1 General Rule
Since all products are digital formulas delivered instantly, we generally do not provide refunds after download or access has been granted, unless otherwise required by law.
3.2 Refund Eligibility
Refunds may be considered in the following cases:
- You experience a duplicate or accidental charge on your account.
Refunds are at our sole discretion and are evaluated on a case‑by‑case basis.
3.3 How to Request a Refund
- Contact us at info@askformulator.com within 1 day of purchase.
- Include your:
- Order ID or email address used for purchase.
- Details of the issue (missing/corrupted file, duplicate charge, etc.).
- If approved, refunds will be processed through the original payment method (PayPal or card) and may take 5–10 business days.